Refund policy

We want every bottle to arrive looking like the gift it is. If it doesn't, we'll fix it.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Damaged, faulty or wrong item

If your order arrives broken, leaking, faulty or isn't what you ordered:

Email [email protected] within 48 hours of delivery with your order number and photos.
Keep the bottle and packaging until we've sorted it out. We may ask for it back, and we'll cover the return postage.
We'll send a replacement or refund you in full, including delivery, whichever you prefer.

Change of mind

We accept change-of-mind returns on unopened bottles with the seal, packaging and any gift box intact, within 14 days of delivery. Email us first to arrange the return. Return postage is at your cost and must be sent with a tracked, signature-on-delivery service. Once we receive and inspect the bottle we'll refund the product price. The original delivery cost is non-refundable.

We can't accept change-of-mind returns on opened bottles, or on bottles with personalised gift messages that have been opened.

Hand-made bottles

Our clay and ceramic jugs are made by hand, so the colour, glaze and painted design vary slightly from bottle to bottle and from the photos. Small marks, uneven glaze and natural variation are part of the charm and aren't treated as faults.

Orders we can't deliver

If we can't deliver because the address is in a liquor-restricted area, we'll refund you in full. If an order is returned to us because nobody aged 18+ with ID was available, or it wasn't collected from the depot, we'll refund the bottles minus the original and return delivery costs.