Shipping policy

We deliver Australia-wide. Every order containing alcohol is delivered to an adult (18+) and ID is checked on delivery.

Where we deliver

We deliver to street addresses in every Australian state and territory. We can't deliver to PO Boxes or parcel lockers, because someone needs to sign for alcohol in person.

We can't deliver alcohol into liquor-restricted areas, such as Alcohol Protected Areas in the Northern Territory and restricted communities in Western Australia, Queensland and South Australia. If your address is in one of these areas, we'll contact you and refund your order in full.

Processing time

Orders are packed and dispatched within 2 business days (Monday to Friday, excluding public holidays). You'll get an email with tracking as soon as your order ships.

Delivery times and costs

Delivery times are estimates from our courier, and aren't guaranteed. Allow extra time around Christmas, Easter and other public holidays.

All parcels are sent with Australia Post, signature on delivery. Costs are based on the total weight of your order: Standard (2–6 business days) is $15 up to 3kg (usually 1 bottle), $20 for 3–5kg (usually 2–3 bottles) and $30 over 5kg. Express (next business day within the Australia Post Express network) is $25, $30 and $40 for the same weights. Standard delivery is free on orders of $150 or more. The exact cost for your order is shown at checkout before you pay.

Age check on delivery

  • The person receiving the order must be 18 or over and show valid photo ID (driver's licence, passport or proof-of-age card).
  • Orders containing alcohol can't be left unattended, and won't be handed to anyone who is under 18 or appears intoxicated.
  • If nobody suitable is available, the courier will leave a card and take the parcel to the nearest depot or post office for collection with ID.
  • If an order is returned to us because it couldn't be delivered or collected, we'll refund the bottles minus the original and return delivery costs.

Sending a gift

You can ship to a different address and add a free gift message at checkout. The recipient will still need to show ID when the bottle arrives, so it's worth giving them a heads-up. We don't put prices in the box.

Damaged or missing parcels

Every bottle is packed to survive the trip, but if something arrives broken, leaking or missing, email us at [email protected] within 48 hours of delivery with your order number and photos of the bottle and packaging. We'll send a replacement or refund you in full.

Questions

Email [email protected] and we'll get back to you within one business day.

The Drinks Company · ABN 69 729 156 951 · Liquor licence no. 6160113994. Under the Liquor Control Act 1988, it is an offence to sell or supply liquor to a person under the age of 18 years.